Question 1

Q. Do I need to read the E-Book to quit?

Accepted Answer

A. While we recommend you read the E-Book to incorporate really helpful techniques tactics to help you on the journey to quit, you don't need to if you don't want to, but we really think the E-Book will be super useful when quitting. AlleviAid™ - Natural Therapy patch should be more than enough to keep the cravings at bay and the withdrawals symptoms from happening.

Question 2

Q. What's the best way to quit smoking?

Accepted Answer

A. We recommend you go through the E-Book and truly open yourself to implement the strategies and techniques provided little by little while incorporating regular use of our AlleviAid™ - Natural Therapy Patch to get the best results.

Question 3

Q. How many patches come in one box?

Accepted Answer

A. There are a total of 35 patches in each box. Each Box contains 7 packs and each pack has 5 patches.

Question 4

Q. Where will I receive my E-Book

Accepted Answer

A. Your E-Book should be immediately sent to the inbox of whichever email you used to make your purchase of AlleviAid. If you haven't received your E-Book within 5 minutes of our purchase, please make sure to check your promotional emails and your spam folder before contacting us. In the case you don't receive your E-Book please email us at support@alleviaid.us with your order number and we will get it to you right away.

Question 5

Q. How long does one patch last?

Accepted Answer

A. One patch will last about 12 hours. Please replace your patch every 12 hours if need be. Some people experience that they can go longer than 12 hours with one patch so please listen to your body and switch patches accordingly. If you notice that you don't need a cigarette after your first patch, try and go on without applying a second one!

Question 6

Q. I've already ordered AlleviAid™ in the past or just want the E-Book. Can I purchase the E-Book separately?

Accepted Answer

A. Yes, our E-Book is available to be bought separately from our patches. Just go to the Support page on the top header part of our website and you should be able to purchase it there. For our previous customers before the date of September 8th 2022, you will receive the E-Book for free. If you haven't already, please contact us at support@alleviaid.us with your order number and we will email it to you right away.

Question 7

Q. When will I receive my order?

Accepted Answer

A. Orders take up to 4-8 Business Days (United States) after placing and processing your order, to ship and arrive. We also offer an upgraded expedited shipping which takes up to 2-4 Business Days (United States). We do our very best to fulfill every order that we receive as fast as possible! Please note that these are only estimates. Orders can take longer or less time to arrive based on a variety of factors such as inventory location from your location, holidays, and special events (natural disasters).

Question 8

Q. Is AlleviAid™ a one-time payment or a subscription?

Accepted Answer

A. When you purchase AlleviAid™, we have the option for a one-time payment as well as a monthly subscription so you can quit and stay smoke-free. Our subscription allows you to not only quit at your own pace but also to get all the benefits of AlleviAid™ without any harmful chemicals!

Question 9

Q. How can I place a subscription?

Accepted Answer

A. Currently, subscription orders are only supported via PayPal. When you go to checkout, you will have the option to subscribe and pay through PayPal. You shouldn't need to create a PayPal account to subscribe but we recommend doing so.

Question 10

Q. Does it have any side effects?

Accepted Answer

A. AlleviAid™ is completely side effect free! Moreover AlleviAid™ will help with withdrawal effects. Making quitting fast and painless. Although AlleviAid has no side effects, if you have any concerns about the product such as its ingredients, allergies, medical conditions, or current medications, please make sure to consult your doctor before purchasing.

Question 11

Q. How long do I have to use AlleviAid™ to quit?

Accepted Answer

A. Most of our customers quit just between 2 weeks - 3 months. This means completely nicotine free.(No more patches). Although, each individual will take different times to quit based on plenty of factors such as how long a person has smoked before, and how strong of a nicotine addiction that person had based on the number of cigarettes smoked.

Question 12

Q. How is AlleviAid™ different from any other regular patches we can get at the store?

Accepted Answer

A. AlleviAid patches are not like regular cigarette patches because they are 100% natural and use transdermal technology to give you the fastest results in the most efficient way. They work as a replacement therapy which is scientifically proven to be the best way to quit. 90% of our customers have reported a success with AlleviAid™ because of its unique combination of all natural ingredients.

Question 13

Q. Can I smoke with patches on?

Accepted Answer

A. Although doing that won't harm you, we don't recommend that because you're trying to quit. To have the best success at quitting smoking make sure to throw away all cigarettes the day before you start your journey to quit. People who've implemented this strategy have had a much higher success rate than those who keep their smokes available.

Question 14

Q. Does it work for vaping (or other products)?

Accepted Answer

A. Absolutely! Electronic options actually contain a significant amount of harmful chemicals. Our products are designed to help you quit those harmful chemicals. Therefore, it works for any products that contain these.

Question 15

Q. Does it really work?

Accepted Answer

A. We do get this question a lot. We have helped thousands of people to quit smoking and we have gotten great feedback. Our customers would speak for us (Read our reviews!).

Question 16

Q. Where do you ship from?

Accepted Answer

A. AlleviAid™️ will arrive in 2-7 business days from the time you order. Please note that these are only estimates based on the previous shipping time data. We operate our shipping and warehousing through ShipBob, an American 3PL company, and ship from two locations based on which is closer to you: Chattanooga, TN or Moreno Valley, CA. This allows us to give you the best shipping times and experience possible! For all international locations, AlleviAid™️ will arrive in 7-30 business days from the time you order due to international shipping times.

Question 17

Q. Where can I place an order from?

Accepted Answer

A. AlleviAid™️ is now offered Worldwide so you may place an order from any country!

Question 18

Q. Where is your company located?

Accepted Answer

A. AlleviAid™ is a registered business in Virginia. We have warehouses located in two locations in the United States, Chattanooga, TN and Moreno Valley, CA. Our employees are situated all over the world as we are an online only company which allows us to provide you the best prices since we have no physical brick-and-mortar office maintenance costs!

Question 19

Q. Will I receive a confirmation number when I place my order?

Accepted Answer

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Question 20

Q. Who can I contact if I have a problem with my order?

Accepted Answer

A. For any questions please go to our "Contact Us" page and submit your inquiries there.

Question 21

Q. How do I cancel my subscription? (Applicable to Subscription Orders Only)

Accepted Answer

A. To cancel your subscription of any AlleviAid Quit Kit please send us an email at support@alleviaid.us with your order number, name, and a message letting us know you want to cancel your subscription.

Question 22

Q. Can I cancel my order?

Accepted Answer

A. Yes. Cancellations must be made within 30 minutes of order placement. Send us an email within 30 minutes and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.

Question 23

Q. How can I pay?

Accepted Answer

A. We accept all Major Credit & Debit Cards: Visa, Mastercard, Discover and Amex. We also accept PayPal.

Question 24

Q. Can I wear AlleviAid™ while sleeping?

Accepted Answer

A. DO NOT wear AlleviAid™ while sleeping as this may cause lucid dreams and/or nightmares.

Question 25

Q. Can I wear AlleviAid™ while exercising?

Accepted Answer

A. Yes, AlleviAid™ can be worn while exercising but we do not recommend to do so as the ingredients are absorbed faster when exercising. AlleviAid™ does not reduce lung capacity and is safe to wear. If you are having headaches or nausea, please remove the patch and stop any strenuous physical activity. Remember to hydrate!

Question 26

Q. Can I apply AlleviAid™ on wounds or damaged skin?

Accepted Answer

A. DO NOT apply AlleviAid™ on wounds or damaged skin. If excessive redness or irritation is present, please stop using AlleviAid™ and consult your doctor.

Question 27

Q. Will it make my skin sensitive?

Accepted Answer

A. Not at all! Our formula has been specially developed to ensure that you will not encounter any sensitivity.

Question 28

Q. What ingredients are in your product?

Accepted Answer

A. All our ingredients use a blend of natural oils and are plant based. Here's a full list: Natural Leaf Extract (14mg of Nicotine), Star Anise Oil, Clove Oil, Ginger Oil, Sweet Orange Oil, and Peppermint Powder

Question 29

Q. How does the AlleviAid™ work?

Accepted Answer

A. AlleviAid™ has been developed to gently ease your crave with natural plant ingredients, whilst maintaining no damage to your body.

Question 30

Q. Is Checkout on this site safe and secure?

Accepted Answer

A. You can be absolutely sure that all purchases here are safe and secure. Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

Question 31

Q. If I enter my email address will you sell my information?

Accepted Answer

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Question 32

Q. How much does shipping cost?

Accepted Answer

A. Shipping is free for all orders above $50 for US customers! Our regular rate for standard (4-7 business day) shipping is $8.23. We also offer expedited (2-4 Business Day) shipping which costs $15.73.

Question 33

Q. Which currency will I be charged in?

Accepted Answer

A. We process all orders in USD. You will be required to checkout using USD at the most current exchange rate.

Question 34

Q. What happens if my order gets stuck or lost in the mail?

Accepted Answer

All of our orders are eligible for insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, if your package is expedited, we will send you a new package with full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Question 35

Q. Returns & Refunds

Accepted Answer

A. - Email us at support@alleviaid.us so our customer service team can help you as quickly as possible. Please include your order number, your full name, email associated with the order, shipping address and reason for return/refund.

- Our Refund Policy last 30 days. If 30 days have gone by, unfortunately we cannot offer you a refund or exchange.

- To be eligible for a return/refund, your item must be in the same condition that you received it (i.e. not dirty, damaged, or missing parts). It must also be in the original packaging. We only refund items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@alleviaid.us. We may also request photographic proof of damages.

- Please do not "return to sender" or send your package back to the manufacturer. Do not resend it to where it came from, as that is not our mailing address where returns are processed.
 
There are certain situations where only partial refunds are granted.
 
Refunds (if applicable)
 
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If a product differs from the purchase agreement or does otherwise not correspond to the description provided by AlleviAid, you have the right to make a complaint about the product to AlleviAid.

In that case you’re welcome to make a complaint about your product. You can contact our customer service team to file a complaint here.

The right of complaint only includes faults at delivery (and not faults that for instance occurred due to the product’s expired shelf life or due to normal wear and tear). You need to notify AlleviAid about the fault within a reasonable time from when you discovered or should have discovered the fault and at the latest two months after you received the product.  AlleviAid therefore recommends you to carefully inspect products directly upon receiving them.

Depending on the type of product fault we may require you to provide photographic proof. Throughout the reclamation period you are required to retain original packaging, packing slip and the products in question.

Depending on the extent of the damage you will be able to get a replacement, remediation, or a price reduction. For further claims, exceeding the costs of the product, AlleviAid will act in accordance with applicable consumer purchase law.
 
Late or missing refunds (if applicable)
 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, please contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund yet, please contact us at support@alleviaid.us.

Subscription Orders (if applicable)

Only regular-priced one-time purchase orders may be refunded, unfortunately, subscription orders cannot be refunded.
​
Pre-Orders (if applicable)

In the event that any AlleviAid product is temporarily unavailable, customers will have the option to place pre-orders. The out-of-stock status will be prominently displayed on both the header and cart page, ensuring that customers are aware they are making pre-orders. Please note that pre-orders are non-refundable.

Sale/Promotion items (if applicable)
​
Only regular-priced items may be refunded, unfortunately, items on sale cannot be refunded.
​
Can I cancel my order after it has been placed?
​
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you request a cancellation of your order we cannot always 100% guarantee that it will be canceled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.

Exchanges (if applicable)
 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@alleviaid.us. We may also request photographic proof of damages.

Force majeure

AlleviAid is not required to fulfil the purchase agreement if the fulfilment is complicated due to an event outside of the reasonable control of AlleviAid (e.g. changed legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, floods, natural disasters, or other extraordinary events). Such circumstances also relieve AlleviAid from the obligation to pay compensation. If these circumstances last longer than two (2) months, both the consumer and AlleviAid have the right to cancel the purchase with immediate effect.
 
Invalid Reasons:
 
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering AlleviAid™. The buyer should make sure they want to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order. We cannot provide refunds for any reasons related to allergic reactions, sensitivity, or ingredient related. While AlleviAid is generally safe for all skin types, it is the buyer's responsibility to make sure they check the ingredients and purchase accordingly in regard to his or her allergies. We also cannot provide refunds for international orders for the reason of currency discrepancy as all prices are displayed and transacted in USD (United State Dollars) at the current exchange rate.

Question 36

Q. Legal Medical Disclaimer

Accepted Answer

A. The information on this website (“Site”) (https://alleviaid.us) is not intended or implied to be a 
substitute for professional medical advice, diagnosis, or treatment. All content, including text, graphics, 
images and information, contained on or available through this Site is for general information purposes 
only. AlleviAid LLC makes no representation and assumes no responsibility for the accuracy of 
general information contained on or available through this Site, and such general information is subject 
to change without notice.

The information contained on this Site is provided for general educational purposes only and is not 
intended to diagnose, treat, cure, or prevent any disease or health condition. Please consult a qualified 
health care professional to diagnose your health condition and prevent self-diagnosis. We do not 
dispense medical advice or prescribe or diagnose illness.

In all, none of the statements in AlleviAid LLC's marketing and educational materials or this Site 
should be construed as the dispensing of medical advice, making claims regarding the cure of diseases, or claims that these products prevent or cure any disease state. None of these statements have been evaluated by the Food and Drug Administration (FDA). AlleviAid Natural Therapy Patch is a store brand or generic category NRT product.

You should consult a licensed health care professional before starting any health protocol or any health 
device such as those found on this Site, especially if you are pregnant or have any pre-existing injuries 
or medical conditions. You are encouraged to confirm any information obtained from or through this 
Site with other sources, and review all information regarding any medical condition or treatment with 
your physician. YOU SHOULD NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THIS SITE.

AlleviAid LLC does not recommend, endorse or make any representation about the efficacy, 
appropriateness, or suitability of any specific tests, products, procedures, treatments, services, 
opinions, health care providers, or other information that may be contained on or available through 
this Site. As such, ALLEVIAID LLC IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS, OR ANY OTHER INFORMATION, SERVICES, OR PRODUCTS THAT YOU OBTAIN THROUGH THIS SITE.

Question 37

Q. I'm not sure which kit to choose, the Complete Quit System or the Starter Quit Kit. What do you recommend?

Accepted Answer

A. If you're committed to quitting smoking, the Complete Quit System is your best choice. This kit provides you with 105 patches, enough to significantly reduce cravings and withdrawal symptoms.

Additionally, it includes an exclusive e-book filled with tips and techniques to make your quitting journey easier. It's also our most popular and effective option, offering the best value for those serious about becoming smoke-free.

The Starter Kit is a good introduction but provides fewer patches and doesn't include the e-book, making it less comprehensive for your quit journey.

Frequently Asked Questions

Q. Do I need to read the E-Book to quit?

Q. What's the best way to quit smoking?

Q. How many patches come in one box?

Q. Where will I receive my E-Book

Q. How long does one patch last?

Q. I've already ordered AlleviAid™ in the past or just want the E-Book. Can I purchase the E-Book separately?

Q. When will I receive my order?

Q. Is AlleviAid™ a one-time payment or a subscription?

Q. How can I place a subscription?

Q. Does it have any side effects?

Q. How long do I have to use AlleviAid™ to quit?

Q. How is AlleviAid™ different from any other regular patches we can get at the store?

Q. Can I smoke with patches on?

Q. Does it work for vaping (or other products)?

Q. Does it really work?